Technical support management system.

About Ticket Flow

Ticket Flow is a technical support management system that facilitates the process of providing internal technical support to agencies, organizations, and companies. The system operates via three control panels for administrators, staff, and employees. Each control panel has characteristics and functions according to the user type. Ticket Flow built using Laravel framework and Filament.

Features

Authentication & User Manager.
Three levels of users, each level has its own control panel.
- Administrator: Controls the entire system.
- Staff: Controls the tickets assigned to him.
- User: Requests technical support services.
Flexible control of all parts of the system through a powerful dashboard.
Ability to allow the system to operate only according to specific hours (e.g., from 08:00 to 17:00).
Ability to specify days to shut down the system automatically (such as weekends).
Export reports in PDF format.

Requirement

[ PHP: ^8.1] Ticket Flow requires a minimum PHP version of 8.1.

Installation

1. Clone the repository locally:

Clone the repository with git clone

git clone https://github.com/mulihani/ticketflow.git ticketflow && cd ticketflow

2. Edit database information in .env file with your data:

This step is very important.

First you must create a database.
Second you must copy file .env.example file to .env and edit database credentials:

You can copy .env.example file manually or by using the command:

copy .env.example .env

After copying the file, edit database credentials


        DB_CONNECTION=mysql // Replace it with your database connection
        DB_DATABASE=your_database // Replace it with your database name
        DB_USERNAME=root // Replace it with your database username
        DB_PASSWORD= // Replace it with your database password

3. Install PHP dependencies:

composer install

4. Generate a unique application key:

php artisan key:generate

5. Running Migrations:

Execute the migrate artisan command:

php artisan migrate

6. Seed essential data:

Execute the db:seed artisan command to seed essential data

php artisan db:seed

Screenshots

After executing the above command, you can login to control panel by going to /cpanel URL and login with credentials admin@admin.com - password

Screenshots

Ticket Flow Index Page

Screenshots index

Technical Support Request Form

Screenshots support request form

Ticket page

Screenshots ticket show

User Dashboard

Screenshots user dashboard

User Tickets

Screenshots user tickets

Admin Dashboard

Screenshots admin dashboard

Add New User

Screenshots add user

System Setting

Screenshots system settings

Ticket Monitoring Screen

Screenshots ticket monitoring screen

Tickets Summary Report

Screenshots pdf

Ticket Report

Screenshots ticket pdf

Ticket Flow Sponsors

We would like to extend our thanks to the following sponsors for funding Ticket Flow development. If you are interested in becoming a sponsor, please send an e-mail to Majed Mulihani via [majed@mulihani.com](mailto:majed@mulihani.com).

Premium Partners

VIELW
Mulihani
majed.blog

Security Vulnerabilities

If you discover a security vulnerability within Ticket Flow, please send an e-mail to Majed Mulihani via [majed@mulihani.com]. All security vulnerabilities will be promptly addressed.

License

The Ticket Flow is open-sourced software licensed under the [MIT license].